Before you join

Frequently asked questions for prospective members

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How do I join?

You can create your membership online by clicking here. Or you can come into the club and join up in person.

How old do I need to be to join?

You need to be 16 years old to become a member.

Can I visit the club before joining?

Yes. We don’t offer free trials, but you can come and have a look round any time from 9am to 5pm, Monday to Friday, or between 10am and 4pm at weekends. You can also buy a one or seven day pass to try the gym before you become a member.

Do you offer a student discount?

We offer students the same discount we offer NHS staff on production of a valid student ID when signing up. Student memberships need to be done in person at the club.

Do you offer disabled access?

We have disabled access to our sports hall and ground floor studio and changing facilities. We have an alternative entrance which is a ramp and that we have a changing room, showers and toilet that are all wheelchair accessible.

Do you offer NHS discounts?

Yes. As proud supporters of the Royal Free London NHS Foundation Trust, we offer NHS discounts. For full details of our NHS discounts please click here.

Do I get a membership card?

Yes, a membership card will be issued once you’ve joined.

Can I leave things in lockers overnight?

No. Our lockers are for use only when you’re in the club. We empty the lockers at the end of each day and move any items in them to lost property. If we need to break a padlock to access a locker, we will not replace that padlock.

Are classes included in my membership?

No, classes are not currently included with membership.

How do I book a class?
What happens if I miss a class or need to cancel a class?

If you need to cancel a class, please contact club staff in person. Or you can cancel your class by loggng into your online account here.

Is personal training available?

Yes, please click here for the personal training section of our website. Or come in and speak to one of our in-house personal trainers about the bespoke fitness programme they can offer you.

Are there women-only areas in the gym?

We do not currently offer any women-only gym sessions.

Do I have to attend a gym induction before I become a member?

Inductions aren’t mandatory but any of our management team will be happy to show you how things work.

Are there changing facilities and lockers?

Yes, we have separate sex changing rooms and all have showers and changing areas. There are lockers in these areas.

Can I park at the Rec Club?

As we are located next to a hospital there is no on-site parking available. We are located close to Hampstead Heath overground station and Belsize Park underground station and we’re served by a number of bus routes.

Is there free Wi-Fi in the gym?

Yes, free Wi-Fi is available.

What are the membership options?

Membership options can be found here.

Can I pay my membership up front?

Yes, you can pre-pay your membership for a fixed term of 12 months and it can be paid in full with a credit or debit card.

Can I bring a guest?

We do not allow you to bring a guest for free; however, your guest can purchase one of our Day Passes to join you for the day. Click here for details about our One Day or Seven Day passes.

How many times can I use the club in one day?

As many as you like-we are open…………

How do I cancel my monthly membership?

The easiest way is through the online cancellation process. Please cancel your monthly memberships at least five working days before the next payment is due to ensure no further payments are made.

Is my personal information secure?

Yes, our website uses a secure connection.

What are the Rec Club rules?

All our club rules are displayed on posters in the club. Please click here to see our rules published online.

What happens if one of my payments fails?

Don’t worry, we understand this can happen sometimes. We will send you a message letting you know what’s happened and how you can make the payment online. If your monthly payment fails, we will suspend your membership until the outstanding amount is paid.

Are you open 24 hours a day?
Are you open on bank holidays?

No, we close on bank holidays to give our wonderful team a well-deserved break.

I’ve left something at the club. What should I do?

We will keep any lost property safe for up to two weeks. Please contact us straight away to let us know what you have left behind. We will try our best to return your property to you, but we cannot be held responsible for your personal property while at the club.

Is there CCTV in the club?

Yes, we operate CCTV throughout the club.

Why do I need to fill in a health declaration?

We ask all members to do this to make sure everyone using the club is safe to do so. If you have any questions, please speak to your GP.

How do you keep the club clean?

Our staff work hard to maintain the highest levels of hygiene and cleanliness throughout the club. Please do let a member of management know if you have any concerns.

What do I do if I am worried or concerned about something in the club?

The Rec Club is a safe space where everyone can come and work out and enjoy their time. Bullying or harassment is unacceptable and will not be tolerated at any time by anyone. Please tell a member of management if you have any concerns.

How do I get emergency help?

There will always be staff in the club during opening hours. All members of management staff are fully first aid trained and will be able to help you. There are also emergency buttons. We have automated external defibrillators (AEDs) and first aid kits in the club.

Will the club ever be unstaffed?

No, the club will always have staff in it during the hours it is open.